Welcome to the Refund and Return Policy of Destiny Boost Store. We value your satisfaction and strive to provide high-quality art products, including licensed artworks such as “Sylvie ‘Succulent 8’,” “Black and White Inspirational Word Chalk Drawing,” “Coastal Coral II,” and other decorative items. If you are not completely satisfied with your purchase, this policy outlines the procedures and conditions for refunds, returns, and exchanges.

Please read this policy carefully. If you have any questions or require assistance, contact us at support@destinyboost.store or +1 224 626 9915.

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1. Overview

At Destiny Boost Store, customer satisfaction is our top priority. We accept returns and provide refunds under specific circumstances detailed below. Our goal is to ensure a smooth and transparent process for addressing your concerns regarding our products and services.

Please note that certain products, particularly digital downloads or custom-printed artworks, may have specific return policies. We encourage you to review the terms applicable to your purchase.

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2. Eligibility for Returns and Refunds

a. Physical Products

• We accept returns for physical art prints, posters, or decorative items such as “Sylvie ‘Succulent 8’,” “Black and White Inspirational Word Chalk Drawing,” “Coastal Coral II,” and similar products, provided the items are unused, undamaged, and in their original packaging.
• To qualify for a return, the request must be made within 30 days of the receipt of your order.

b. Digital Products

• Digital downloads, including downloadable art files, are generally non-refundable once the download link has been accessed or the file has been provided.
• If you experience technical issues with digital products, please contact us for assistance.

c. Custom or Personalized Items

• Custom-made or personalized artworks are typically non-returnable unless defective or damaged upon arrival.

d. Defective or Damaged Products

• If your product arrives damaged, defective, or not as described, you are eligible for a return and refund. Please report the issue within 14 days of receipt.

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3. How to Initiate a Return or Refund

To request a return or refund, follow these steps:

1. Contact our customer support team at support@destinyboost.store or call +1 224 626 9915 with your order number, details of the issue, and photos of damaged or defective items if applicable.
2. Our team will review your request and provide instructions for returning the product.
3. Ensure the product is securely packaged in its original packaging or suitable alternative.
4. Ship the item back to our designated return address (provided upon approval). You are responsible for return shipping costs unless the return is due to our error or product defect.

Note: We recommend using a trackable shipping method to monitor the return shipment. Destiny Boost Store is not responsible for lost or undelivered returned items.

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4. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request:

• Approved Refunds: Refunds will be processed through the original payment method within 7-10 business days.
• Rejection of Refunds: If the product does not meet the return criteria (e.g., used, damaged, or not returned in original condition), we reserve the right to deny the refund or offer store credit/exchange options.

Note: Shipping costs are non-refundable unless the return is due to our error or a defective product.

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5. Exchanges

We do not typically offer direct exchanges. Instead, if you wish to obtain a different product, please initiate a return for the original item and place a new order for the desired product.

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6. Non-Returnable Items

The following items are not eligible for return or refund:

• Downloaded digital files once accessed.
• Customized or personalized artworks unless defective.
• Sale or clearance items.
• Items damaged due to misuse, mishandling, or improper storage.

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7. Damaged or Defective Items

If your product arrives damaged, defective, or not as described, please contact us immediately at support@destinyboost.store or +1 224 626 9915 within 14 days of receipt. Provide:

• Your order number.
• Photos of the damaged or defective product.
• A detailed description of the issue.

We will review your case and arrange for a replacement, repair, or refund as appropriate.

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8. Shipping and Handling for Returns

You are responsible for return shipping costs unless the return is due to our error or defective product. We recommend choosing a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Once the returned item has been received and inspected, refunds will be processed within 7-10 business days.

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9. Refunds for Digital Products

Since digital downloads are instantly accessible, refunds for digital art files or downloadable content are generally not available unless the file is corrupted or inaccessible due to technical issues. If you encounter such problems, contact support at support@destinyboost.store for assistance.

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10. Contact Us for Refunds and Returns

If you need to initiate a refund, return, or have questions regarding this policy, please contact our customer support team:

Email: support@destinyboost.store
Phone: +1 224 626 9915
Address: 6232 W Eastwood Ave, Chicago IL 60630