FAQs

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FAQs

1. What types of products does Destiny Boost Store offer?
Destiny Boost Store specializes in high-quality art products, including licensed artworks such as “Sylvie ‘Succulent 8’,” “Black and White Inspirational Word Chalk Drawing,” “Coastal Coral II,” and other decorative wall art and prints. We offer both physical prints and digital download artworks designed to inspire and beautify your space.

2. How can I place an order?
Placing an order is simple! Browse our collection, select your desired items, add them to your cart, and proceed to checkout. Fill in your shipping details, choose your preferred payment method, and complete the transaction. Once confirmed, you’ll receive an order confirmation via email.

3. Do you offer international shipping?
Yes, we do! We ship to many countries worldwide. Shipping times and costs vary depending on the destination. Please review our Shipping and Delivery Policy for detailed information.

4. How long will it take for my order to arrive?
Delivery times depend on your location and the shipping method selected. Domestic orders typically arrive within 5-7 business days, while international shipments may take 10-20 business days or longer. You will receive a tracking number once your order ships.

5. What should I do if my order is delayed or lost?
If your order hasn’t arrived within the estimated timeframe, contact us at support@destinyboost.store or +1 224 626 9915. We will investigate with the courier and work to locate your package or arrange a replacement or refund if necessary.

6. Can I return or exchange a product?
Yes, we accept returns and exchanges for physical products within 30 days of receipt, provided the items are unused, undamaged, and in their original packaging. Digital downloads are generally non-refundable once accessed. Please see our Refund and Return Policy for full details.

7. Are digital products refundable?
Digital downloads are typically non-refundable once the file has been accessed or downloaded. If you experience technical issues, contact us for support, and we will assist you.

8. Do you customize or create personalized artwork?
Currently, we offer standard artworks and prints. Customized or personalized artworks are available on a case-by-case basis. Please contact us at support@destinyboost.store for inquiries about custom orders.

9. How do I track my order?
After your order ships, we send a confirmation email with a tracking number and a link to monitor your shipment’s progress. You can also log into your account on our website to view order details.

10. What if I receive a damaged or incorrect item?
Please contact us within 14 days of receipt if your product arrives damaged, defective, or incorrect. Send us photos of the issue, along with your order number, and we will arrange for a replacement, repair, or refund.

11. Do you ship to P.O. boxes or military addresses?
Yes, we ship to P.O. boxes and APO/FPO addresses, depending on the courier’s policies. During checkout, select the appropriate shipping option for your address.

12. How can I contact customer support?
You can reach our support team via email at support@destinyboost.store or call us at +1 224 626 9915. Our team is ready to assist you with any questions or concerns regarding your orders, returns, or shipping.

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